Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty. White papers. Let’s look at the elements of a self-service portal. Blog posts.

Self Service 275

Self Service Knowledge Base e-support Policies 275

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Boosts Customer Service & Loyalty.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

SmartKarrot

APRIL 22, 2022

Using these, you can make sure that the customers get to familiarize themselves with the product/service and thus earn their loyalty. You can have inbound content such as informative blogs, e-books, white papers, etc. Bank on solid customer support. Emphasize providing quick resolution. Like what you are reading?

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty.

Company 162

Company B2C Social Media e-support 162

SmartKarrot

OCTOBER 19, 2020

Before a customer reaches the end of this customer decision journey and hits purchase, these are the stages he crosses on: Awareness Familiarity Consideration Purchase Loyalty. Simply put, you too can request them to fill out a customer feedback form and know their reviews. And finally lands on a purchasing decision. Familiarity.

e-support 10

e-support Customers Brands Loyalty 10

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty.

Company 100

Company B2C Social Media e-support 100

Avaya

JANUARY 29, 2019

Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management. Customer Feedback – Engage customers immediately following their interaction with agents via short, dynamic surveys.

Engagement 67

Engagement Customer Experience Contact Center e-support 67