InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Totango

JANUARY 24, 2019

The digital transformation of business has created a customer-centered economy built on subscriptions, personalized services, and new definitions of customer loyalty. No longer can we be content with a traditional account management relationship that consists of monthly calls and simple questions of, “Is everything okay?”.

Customer Engagement 54

Customer Engagement Engagement Lifetime Customer Customers 54

Totango

MAY 23, 2019

Change in Management: We understand you’ve recently changed marketing management and think you could benefit from additional training. Show your customer how closely you’ve been paying attention and they’re more likely to see your efforts as sincere. Natural Customer Success Upsells.

Customer Success 74

Customer Success Effort Score Customer Centricity How To 74

Totango

FEBRUARY 7, 2019

With a focus on lifetime customer success rather than on quick revenue raising, you can turn your renewal process into a celebration of an ongoing partnership. It’s a customer-centered approach that reflects the broader economy we currently operate under, one where the customer expects individualized treatment.

Customer Retention 81

Customer Retention Lifetime Customer Customers Engagement 81

Totango

MARCH 21, 2019

So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals. Every phase of the customer journey can potentially generate results. It’s helpful to use a customer success platform that gathers and maintains all the customer data your company captures.

Customer Success 85

Customer Success ROI Lifetime Customer Customer Journeys 85

Totango

FEBRUARY 26, 2019

Keep an eye on your customer’s progress during onboarding so you can spot troublesome areas and take action. Use software that offers visibility, collects data from every customer interaction and helps you analyze bottlenecks. 5: Measure Your Results. What’s more, it can be up and running in weeks, not months.

Strategy 78

Strategy Software Lifetime Customer Social Media 78

Totango

FEBRUARY 28, 2019

The adoption phase is your opportunity to nurture your customer relationship and establish a recurring revenue cycle driven by a commitment to customer growth. As a manager, your focus in the adoption phase should be on using the customer success platform to monitor three key questions: Is the customer using the product?

Metrics 83

Metrics Customer Success ROI Measurement 83