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What Does It Take To Be a Client Success Specialist? Which Are the Top 5 Books on Client Success?

SmartKarrot

Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. The Customer Success Professional’s Handbook: How to Thrive in One of the World’s Fastest Growing Careers—While Driving Growth For Your Company by Ashvin Vaidyanathan and Ruben Rabago .

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Customer Attrition: Essential Guide to Understand, Measure, and Prevent It

SmartKarrot

When you are hit by attrition, you will surely see a drop in return on investment (ROI) and revenue. You might also like: The SaaS Churn Handbook – Everything you need to know for understanding and preventing customer churn. To understand how SmartKarrot helps top SaaS companies predict and prevent churn, Request a Demo.

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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

You may provide them with a handbook or give them a glimpse of what your company is like, yet it is always best to make people face it themselves. It has the strongest impact as it enables you to create live demo and walk-through to help resolve customer queries better and faster. How Much Does Customer Service Outsourcing Cost?

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Customer Onboarding — Measuring Time To Value

Education Services Group

Whether that’s through in-person demos, tutorials, or a simple welcome email, your job is to hand off the product in a way that lets them hit the ground running as smoothly as possible. Leveraging a demo instance? Download our guide, Lead Nurture How-To Handbook. Different Types Of Time To Value. Short Time To Value.