Customer Retention, Demo, Handbook and Return on Investment

What Does It Take To Be a Client Success Specialist? Which Are the Top 5 Books on Client Success?

SmartKarrot

NOVEMBER 16, 2022

Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. Keeping customers satisfied is now the job of the client success specialist because customers are expecting more from the things they purchase and because products are becoming more complex.

Handbook

Handbook Customer Success Chief Customer Officer Analysis

Customer Onboarding — Measuring Time To Value

Education Services Group

FEBRUARY 19, 2019

If customers can’t see that their money is well spent, they’ll churn, switching to a competitor. Your marketing is all about showing prospective customers what you can do, but after they buy, they still need to learn how to do it. Leveraging a demo instance? Two keys: Ask your customer what they’re excited about and focus on it.

Measurement

Measurement Case Study Handbook Software

Customer Experience Update

What Does It Take To Be a Client Success Specialist? Which Are the Top 5 Books on Client Success?

Customer Onboarding — Measuring Time To Value

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