SmartKarrot

NOVEMBER 16, 2022

The main objective of your entire revenue organization is client success. Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. Who exactly can be termed a client success specialist? Who works with a client success specialist?

Handbook 10

Handbook Customer Success Chief Customer Officer Analysis 10

SmartKarrot

OCTOBER 16, 2020

A larger customer base also gives you the buffer to yield when attrition does not take place. When you are hit by attrition, you will surely see a drop in return on investment (ROI) and revenue. You might also like: The SaaS Churn Handbook – Everything you need to know for understanding and preventing customer churn.

Measurement 10

Measurement Handbook ROI Return on Investment 10

Education Services Group

FEBRUARY 19, 2019

If customers can’t see that their money is well spent, they’ll churn, switching to a competitor. Your marketing is all about showing prospective customers what you can do, but after they buy, they still need to learn how to do it. Leveraging a demo instance? Two keys: Ask your customer what they’re excited about and focus on it.

Measurement 40

Measurement Case Study Handbook Software 40