CSM Magazine

JUNE 29, 2021

Thanks to the technological revolution, customer service has become a key factor which distinguishes companies in the financial services and insurance (FSI) industry. Here are some ways the financial sector can measure their customer service, identify gaps and take steps to improve the customer experience (CX).

Financial 52

Financial Self Service Customer Service Social Media 52

TechSee

FEBRUARY 23, 2021

However, training new technicians presents a logistical challenge to service providers. Holding a training seminar for all company technicians is not only costly but also impractical. The technology not only reduces costs and customer churn but also helps build long-term customer loyalty.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

Lithium

MARCH 28, 2018

As you can imagine, making community a priority for a financial services brand like ours was a fundamental shift in how we would eventually approach customer engagement and customer service in the future. Learning is the Only Constant. Communication describes my entire career.

Banking 40

Banking Social Media Self Service Financial 40

Lithium

MARCH 28, 2018

As you can imagine, making community a priority for a financial services brand like ours was a fundamental shift in how we would eventually approach customer engagement and customer service in the future. Learning is the Only Constant. Communication describes my entire career.

Banking 40

Banking Social Media Self Service Financial 40

Lithium

MARCH 28, 2018

As you can imagine, making community a priority for a financial services brand like ours was a fundamental shift in how we would eventually approach customer engagement and customer service in the future. Learning is the Only Constant. Communication describes my entire career.

Banking 40

Banking Social Media Self Service Financial 40

CSM Magazine

SEPTEMBER 20, 2021

Sam Walton, the founder of Walmart famously said – “The goal as a company is to have customer service that is not just the best, but legendary” In today’s competitive business world, it’s not just sunshine and rainbows. When the margin for error is so low, how do you improve your customer service?

Examples 98

Examples Tips Self Service Social Media 98