ShepHyken

NOVEMBER 14, 2023

Other benefits include insurance, retirement contributions, and other less tangible, yet still important, reasons related to the paycheck. Remember, what’s happening inside the organization with employees is felt on the outside by the customer. And often, money is just part of the compensation. Connect with Shep on LinkedIn.

Insurance 146

Insurance Employee Experience Culture Customer Service Training 146

ShepHyken

JANUARY 23, 2024

Don’t bog the customer down. I recognize that one form is for insurance, one is for the general patient information to be kept in the office, one is for the HIPAA agreement, etc. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Insurance 84

Insurance Banking Customer Service Training Retail 84

ShepHyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. In preparing for an upcoming speech, I worked with Anthony Demangone, CMO of the National Association of Federally Insured Credit Unions. We discussed the ownership concept and how everyone can act like an owner or leader.

Insurance 101

Insurance Customer Service Training Meeting Leadership 101

ShepHyken

AUGUST 21, 2019

It is an example of excellent customer service. Some items were business necessities—a spare tire kit, the right kind of insurance and more. Then there were other “should haves” that might make the customer’s experience better. A snack box to give your customers a little something they weren’t expecting.

Customer Experience 128

Customer Experience Insurance Customer Focused Customer Service Training 128