ShepHyken

NOVEMBER 14, 2023

Other benefits include insurance, retirement contributions, and other less tangible, yet still important, reasons related to the paycheck. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. And often, money is just part of the compensation.

Insurance 150

Insurance Employee Experience Culture Customer Service Training 150

ShepHyken

JANUARY 23, 2024

Don’t bog the customer down. I recognize that one form is for insurance, one is for the general patient information to be kept in the office, one is for the HIPAA agreement, etc. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Insurance 88

Insurance Banking Customer Service Training Retail 88

ShepHyken

APRIL 25, 2023

In preparing for an upcoming speech, I worked with Anthony Demangone, CMO of the National Association of Federally Insured Credit Unions. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Anyone can be “that person” everyone admires and wants to emulate.

Insurance 105

Insurance Customer Service Training Meeting Leadership 105

ShepHyken

AUGUST 21, 2019

Some items were business necessities—a spare tire kit, the right kind of insurance and more. Then there were other “should haves” that might make the customer’s experience better. A snack box to give your customers a little something they weren’t expecting. Some of those include: Air freshener to make your car smell nice.

Customer Experience 129

Customer Experience Insurance Customer Focused Customer Service Training 129