Vonage

OCTOBER 22, 2015

Wireless and mobile. With an increasing number of devices able to connect to other devices or people independently, companies can monitor how customers are using their products, identify when they’re not using certain features and ‘proactively educate’ them. Ten Critical Technologies to Transform Customer Engagement.

Technology 120

Technology Customer Service Gamification Wireless 120

ShepHyken

NOVEMBER 5, 2018

That is what will turn a good customer experience into a great customer experience. It Might Be Your Secret Customer Score by Khadeeja Safdar. WSJ) Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them. On Hold for 45 Minutes?

Customer Service 83

Customer Service Airlines Wireless Retail 83

Magellan Solutions

MAY 3, 2022

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. For Telstra, outsourcing means better service. Comcast is a telecommunications conglomerate headquartered in ?

Call Center 81

Call Center Company Telecommunications Banking 81

Magellan Solutions

MAY 6, 2020

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. For Telstra, outsourcing means better service. Comcast is a telecommunications conglomerate headquartered in ?

Call Center 52

Call Center Company Telecommunications Banking 52

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130