ShepHyken

DECEMBER 26, 2016

My Comment: How do you turn the average customer into a lifetime customer? Before you can start to work on loyalty, it’s a good idea to know why customers aren’t loyal. The Magic of Customer Experience: Lessons from Disney on How to Improve the Customer Journey by Justyna Polaczyk.

Chief Customer Officer 83

Chief Customer Officer Customer Service Lifetime Customer Loyalty 83

ShepHyken

OCTOBER 4, 2021

This is one of my favorite ways to create confidence and trust with a customer. 7 Tips for Increasing Customer Lifetime Value: How to Keep Your Customers Happy by Wise Marketer Staff. We’ve had seven tips for retention, seven tips to lifetime value. We call it the “Customer Service Bill of Rights.”.

Customer Service 97

Customer Service Infographics Tips Customer Retention 97

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132