TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kayako

JUNE 30, 2016

Brilliant support teams know that they are just as important as sales. It’s easier to grow through word of mouth, referral and your customers loving you than through any kind of hard sell. McKinsey research shows that 70% of buying decisions are based on how a customer thinks a company has treated them.

Customer Service 163

Customer Service Handbook Training Customers 163

Kayako

JUNE 30, 2016

Brilliant support teams know that they are just as important as sales. It’s easier to grow through word of mouth, referral and your customers loving you than through any kind of hard sell. McKinsey research shows that 70% of buying decisions are based on how a customer thinks a company has treated them.

Customer Service 156

Customer Service Handbook Training Customers 156

Integrity Solutions

FEBRUARY 12, 2021

But what about the more subtle “rules” that aren’t covered in the employee handbook? For example, do they know not to speak to customers in a bored or impatient tone? This is especially relevant where staff performance is constantly measured and rated by customers. The strategy needs to be clear and specific.

Customer Service Strategies 80

Customer Service Strategies Strategy Customer Service Company 80

ShepHyken

NOVEMBER 21, 2016

I’m surprised at how many companies have not yet embraced social media for marketing and customer care. Read this report to get a better understanding of the importance of using social media as a way to connect with your customers. The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge. It’s worth it.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Marsha Collier.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Marsha Collier.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130