Think Customers

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions. Businesses are eager to unlock insights that can help them adapt to change and reengage customers.

Data 59

Data Apparel Automotive Tourism 59

CSM Magazine

APRIL 9, 2018

Various modes – Customer service representatives are able to reach faster resolution with customers through chat, versus phone or email. Provides advance information – Preview chat and forms allow your service personnel to gain additional and in-depth insights before the customer has even finished typing their message.

Fashion 40

Fashion Customer Service Representative Wait Times Training 40

Comm100

AUGUST 23, 2018

Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101