Remove Customer Service Representative Remove Fashion Remove Marketing Remove Wait Times
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Customer intent is a treasure trove of actionable data hiding in plain sight

Think Customers

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions. Businesses are eager to unlock insights that can help them adapt to change and reengage customers.

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How Does Live Chat Increase Efficiency While Reducing Costs?

CSM Magazine

Various modes – Customer service representatives are able to reach faster resolution with customers through chat, versus phone or email. Provides advance information – Preview chat and forms allow your service personnel to gain additional and in-depth insights before the customer has even finished typing their message.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations.