Talkdesk

AUGUST 8, 2016

Every good business leader knows that poor customer service is to be avoided. It is in the best interest of every company to treat their customers well. After all, it’s the customers who ultimately have power in the relationship. Many companies think about customer service from the business perspective.

Poor Customer Service 40

Poor Customer Service Customer Service eBook Social Media 40

Ecrion

JULY 22, 2019

Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

Ecrion

OCTOBER 31, 2019

You know that there are some serious gaps in your current customer service strategy — and you’ve seen how those gaps have affected your business. Every year, companies lose over $60 billion thanks to poor customer service. What is Multichannel Customer Service?

Omni-Channel 52

Omni-Channel Customer Service Multi-Channel Social Media 52

ModSquad

SEPTEMBER 19, 2019

While we might wish that every interaction could go swimmingly, some won’t, and a valued customer will be displeased. This kind of planning is an integral part of an effective customer service strategy. Consider, for example, these customer service metrics from Qminder : Businesses in the U.S.

Strategy 59

Strategy Poor Customer Service Customer Service Strategies Customer Service Representative 59

ModSquad

SEPTEMBER 19, 2019

While we might wish that every interaction could go swimmingly, some won’t, and a valued customer will be displeased. This kind of planning is an integral part of an effective customer service strategy. Consider, for example, these customer service metrics from Qminder : Businesses in the U.S.

Strategy 40

Strategy Poor Customer Service Customer Service Strategies Customer Service Representative 40

ShepHyken

JULY 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience by Deb Miller. My Comment: Want to deliver bad customer service? Want to deliver good customer service?

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84

ProProfs Chat

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Helps operators to learn at their own pace. Learn anytime, anywhere.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85