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The Advantages and Disadvantages of Live Chat Support

Comm100

Gone are the days when customers could only get slow and often frustrating support via email or phone. And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time. This data can reveal common customer issues, preferences, and trends.

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How to Best Invest in Your Customer Service Strategy in 2021

CSM Magazine

Despite the fact that customer service has long been recognised as an important revenue driver, not all businesses manage to get it right. How many times have you gone to a restaurant, café or store and been disappointed with the service you’ve received? So, how best can your business improve its service to customers in 2021?

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Customer Self-Service: Pros, Cons, Examples

TechSee

Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. What is Customer Self Service?

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Guest Post: Trends of Customer Service in 2023

ShepHyken

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

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4 Customer Service Strategies of Excellent Support Teams

Talkdesk

Wikipedia defines customer service as “the provision of service to customers before, during and after a purchase.” Although that definition captures the essence of customer service, it lacks a few important elements. The first question that comes to mind when thinking of customer service is cost.

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How will knowing yourself and managing your emotions make you a better leader

Beyond Philosophy

Similarly, customer service representatives with high EQ are crucial for the emotional management of customers. The ability to understand and manage emotions is a crucial factor in ensuring customer satisfaction. We will explore the five realms of EQ, starting with knowing your emotions. Check it out here.

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5 strategies for managing customer expectations

Team Support

A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. Openly discuss solutions.