TechSee

APRIL 21, 2021

AI-Based Collaboration Tools. With many call centers adopting the remote working model, the common practice of one agent asking a question over his cubicle wall has come to an end. Cost optimizations have also cut back on floor managers circulating the room to answer questions and provide assistance. .

Call Center 136

Call Center Self Service Innovation Contact Center 136

Lumoa

JUNE 23, 2021

While the proliferation of handheld devices has a lot to do with the inflated expectations of customers, it is also natural. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. To truly modernize your customer service, you don’t need to choose between AI or human involvement.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. To truly modernize your customer service, you don’t need to choose between AI or human involvement.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?

Software 98

Software Tools Customer Service Self Service 98

Kustomer

FEBRUARY 6, 2024

Check out this list of the top 10 enterprise help desk software you should consider for your business, along with some guidelines on understanding the differences between enterprise and SMB help desk tools. We provide an overview of the leading tools available in the market.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

NobelBiz

FEBRUARY 21, 2023

The digital customer experience is at the heart of call centers Customers are increasingly dependent on the Internet and online platforms than ever before. Also, they anticipate that your call center will meet their expectation to boost customer relationship management. RPA is a form of artificial intelligence.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52