Lessons Learned from the Frontlines of CX: Add Channels or Risk Becoming Irrelevant
Bold360
MARCH 29, 2021
To understand the scope of these dramatic shifts and how Bold360 customers have responded , we spoke with Customer Relationship Manager Lainie Henry about the impact of introducing more channels and self-service tools. . 3 Big Trends in Customer Engagement . A growing number of website redesigns.
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