Magellan Solutions

APRIL 4, 2024

Meet the future of customer service: live chat agents! In a world where instant gratification reigns supreme, customers demand personalized experiences like never before. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. So, are you ready to level up your customer service game?

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

CSM Magazine

FEBRUARY 19, 2024

The landscape of global business has been irrevocably altered by the emergence of call center outsourcing, a phenomenon that has reshaped the way companies interact with their customers. Internet and telecommunication advancements have made it feasible and cost-effective to manage customer service operations remotely.

Call Center 52

Call Center Government Telecommunications Culture 52

NobelBiz

APRIL 21, 2022

CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. This software is found on most of the major telecommunications company websites today. What is CTI – Computer Telephony Integration – in Call Centers?

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

SEPTEMBER 5, 2023

To drive operational excellence and enhance customer relationships, it becomes imperative to grasp the nuanced interplay between these metrics. A high connection rate signifies efficient use of resources, as more calls lead to potential customer interactions. Poor network areas can drastically lower the connection rate.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. Overall, retaining existing customers is much more lucrative than attracting new ones. But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Software 40

Software Customer Experience Company CRM 40