Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . It’s not enough to treat the symptoms of an illness—you need to understand the cause.

ROI 252

ROI Net Promoter Score NPS Effort Score 252

BlueOcean

MARCH 30, 2018

When these teams meet, is there a tendency towards innovation, talk of collaboration? Blue Ocean: Return on investment is crucial, but its measurement isn’t always tangible. Yes, ROI is found in tangible dollars, but we’re also talking about factors such as customer satisfaction, innovation, process improvement and more.

Contact Center 184

Contact Center Customer Journeys Hospitality Culture 184

BlueOcean

APRIL 18, 2017

When these teams meet, is there a tendency towards innovation, talk of collaboration? Blue Ocean: Return on investment is crucial, but its measurement isn’t always tangible. Yes, ROI is found in tangible dollars, but we’re also talking about factors such as customer satisfaction, innovation, process improvement and more.

Contact Center 180

Contact Center Customer Journeys Hospitality Culture 180

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. This year’s crop of candidates was quite competitive. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. Implementing these tactics will save money and enhance customer satisfaction and overall business performance.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Michel Falcon Experience

FEBRUARY 11, 2019

Customer experience is the discovery, design and deployment of the interaction within a customer journey. Those are all interactions within the entire customer journey. The reason why customer experience is so difficult for some organizations is because those interactions can be managed by different departments.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Bold360

DECEMBER 1, 2016

Technology considerations must take into account the entire customer lifecycle and brand experience. Given that enterprises must become customer-centric from the outside in, customer experience software must unify the customer journey and empower users – including non-technical personnel – to work effectively.

Software 40

Software Customer Experience Company CRM 40