ShepHyken

JUNE 21, 2021

The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? by Tom Ryan.

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

ShepHyken

OCTOBER 11, 2021

What’s interesting is that the Champions category more than doubled from 6% to 14%, which tells me more companies see the benefit of customer experience. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? I’ve said this many times before: Customer service is not a department.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

ShepHyken

NOVEMBER 26, 2018

Customer Retention Made Easy by Samir Palnitkar. The Wise Marketer) Companies are realizing the importance of focusing on their repeat customers and designing special loyalty rewards program exclusively for this category of customers. And not only that, happy and loyal customers do more than come back.

Customer Service 82

Customer Service Airlines Employee Engagement Rewards Programs 82

ShepHyken

APRIL 20, 2020

My Comment: I’ve always said that many loyalty programs are often marketing programs, where repeat purchases earn points or free merchandise. A research team at Washington University Business School came out with some interesting research about how just being part of a simple loyalty or rewards program, drives repeat business.

Loyalty Programs 65

Loyalty Programs Customer Service Rewards Programs Loyalty 65

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

Beyond Philosophy

NOVEMBER 16, 2016

When you decide to make a necessary change to your product or service, especially one that is negative, it is important to consider how you frame the change. If you just make the change and don’t say anything about it, or worse, say the wrong thing about it, it makes customers disappointed and angry.

Social Media 60

Social Media Rewards Programs Consulting Customers 60

Service Untitled

SEPTEMBER 21, 2010

Customer Service and Mission Statements Lately, I’ve been thinking a lot about mission statements, principles, Quirky customer service commercial A successful commercial is no easy task, but what a. Customer focus development Customer focus is more than just adding directions to your.

Company 47

Company Customer Service Representative Customer Service Training Training 47