TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Jeff is truly obsessed with customer service. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. Back your product roadmap with data.

Handbook 52

Handbook Roadmap ROI Strategy 52

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

JUNE 30, 2020

The Service Culture Handbook. He helps customer service teams unlock their unimaginable potential. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. Books on Improving Customer Success. Author: Jeff Toister.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Help Scout

SEPTEMBER 28, 2021

We’ve found that as a remote team, having a project gives us important data that helps us reduce risk and make great hires. The first chat also shines a light on whether the candidate reflects our values (helpfulness, excellence, and ownership) and would be excited to join a team of empathetic, customer-focused people.

Effort Score 125

Effort Score Multi-Channel Feedback e-support 125

Survicate

MARCH 20, 2019

The result: a list of actionable tips & best practices that will guide you through the ins and outs of putting your customers first. Let’s start with what our experts have to say on cross-organizational changes: Embrace customer focus, organization-wide. Stay close to customer service, no matter how big your company grows. “

Tips 85

Tips Customer Centricity Social Media Insurance 85