Kustomer

JANUARY 29, 2020

Competition is high and customer patience is low, and according to a recent Kustomer survey, 78% of consumers would not shop with a retailer again after a bad customer service experience.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Chief Customer Officer Omni-Channel 52

Kustomer

JANUARY 29, 2020

Competition is high and customer patience is low, and according to a recent Kustomer survey, 78% of consumers would not shop with a retailer again after a bad customer service experience.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Chief Customer Officer Omni-Channel 52

Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Customer Enthusiast

JULY 16, 2015

The people who make this argument assume that it has to be zero-sum: either delight customers or reduce customer effort. As most reasonable customer experience professionals understand, it doesn’t have to be one or the other; it can be both. Customer service is not a campaign; it’s a commitment.

Customer Experience 40

Customer Experience Exceptional Customer Service Social Media Customers 40

Experience Investigators by 360Connext

APRIL 14, 2020

This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer’s touchpoints with your company. Blueprinting helps you plan the customer’s journey and the employees, processes, and activities to support that journey.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Lumoa

APRIL 24, 2018

If they are not doing a good job they can quickly fix the situation with the customer." Ian Golding Global Customer Experience Specialist and Certified Customer Experience Professional. Otherwise, the “accidental” experience will be reflected in entirely predictable survey results."

System 338

System Effort Score NPS Net Promoter Score 338

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Learn how to create a customer journey map. Discover how to add value and provide exceptional customer service through each phase of the customer journey. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience.

Course 35

Course Training Customer Journeys Customer Experience 35