Customer Enthusiast

JULY 16, 2015

The people who make this argument assume that it has to be zero-sum: either delight customers or reduce customer effort. As most reasonable customer experience professionals understand, it doesn’t have to be one or the other; it can be both. Customer service is not a campaign; it’s a commitment.

Customer Experience 40

Customer Experience Exceptional Customer Service Social Media Customers 40

Lumoa

APRIL 24, 2018

If they are not doing a good job they can quickly fix the situation with the customer." Ian Golding Global Customer Experience Specialist and Certified Customer Experience Professional. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. blog linkedin twitter Why?

System 338

System Effort Score NPS Net Promoter Score 338

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Learn how to create a customer journey map. Discover how to add value and provide exceptional customer service through each phase of the customer journey. Jeannie Walters is the CEO/Founder of Experience Investigators by 360Connext, a global Customer Experience consulting firm.

Course 35

Course Training Customer Journeys Customer Experience 35