Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SmartKarrot

APRIL 4, 2022

Top brands like Ikea, Amazon, and Google take customer success seriously. This is because business growth can be shouldered on a well-designed customer success strategy. Customer experience and customer interactions need to be chalked in the right manner to enhance customer-centric culture.

Customer Centricity 10

Customer Centricity B2B Tips How To 10

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClearAction

APRIL 29, 2020

Our vision for customer experience excellence is alignment to strategic customer segments’ expectations and goals, for seamless (smoothly connected), transparent (no hidden agendas) and frictionless (hassle-free) experience that sustains mutual growth. Track record of customer-centric decision-making.

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71