Customer Experience Design Customer Service Representative Loyalty Training 
InMoment XI
MAY 25, 2023
Customers are the lifeblood of any business, and providing them with a great experience can lead to increased loyalty, higher satisfaction, and improved brand reputation. It’s simple: every company needs customers, but what happens when there are so many brands to choose from? What Is Customer Experience Design?
Myra Golden
DECEMBER 19, 2017
She didn’t want to discuss things, and she certainly didn’t want to give the customer an in-store credit. Taking things personally often is a demonstration of your loyalty to the company and your insistence on things being fair and right. I can’t wait for Monday.” . Tim O’Laughlin, The Coca-Cola Company. “I
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Beyond Philosophy
MAY 18, 2023
EQ is also a crucial part of your customer experience design and delivery. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. The same goes for customer service representatives. Having a high EQ is vital to customer service.
Myra Golden
APRIL 5, 2023
It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. How to train your call center agents on signposting If you manage a call center or team of phone representatives, it’s essential to provide training on effective signposting techniques.
Myra Golden
APRIL 10, 2017
The second meeting was a task force to look for ways to increase customer loyalty. George was a bright, energetic, proactive frontline customer service representative. At 2:30 I have a customer loyalty task force meeting. I needed to be there, yes, but my budget meeting took priority.
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