Experience Investigators by 360Connext

FEBRUARY 9, 2021

You can run a business and sell products without ever uttering the phrase customer experience, and yet it still happens. Customer experience is the sum of each interaction a customer has with your brand, and how they feel about it. And your employees want more, interactive training to support their work.

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. AI can free your agents to focus on complex customer issues and provide personalized service.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

DECEMBER 17, 2015

So, yes, the experience was easy. The one interaction I had with an employee made me pause and think negative thoughts. Fiercely focus your customer experience on meeting needs, being easy and enjoyable. When you do, your contact center will be well on the way to delivering consistently great customer interactions.

Call Center 40

Call Center Customer Experience Contact Center Meeting 40

delighted

JULY 19, 2019

Customer Experience is loosely defined as the overall perception of your brand in the eyes of your customer — built on the accumulated interactions they have with your business across various platforms. It’s how they feel about their entire experience with your brand, both offline and online. (And

Resources 56

Resources Customer Journeys Customer Experience Net Promoter Score 56

NobelBiz

JUNE 6, 2021

They are certainly essential to your reputation, but do you consider them to be a consumer interaction? Such questions will be answered through your customer journey mapping. You must take a comprehensive approach to your modeling in order to properly capture this information and incorporate it into a customer journey map.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Touchpoint 52

ClearAction

APRIL 29, 2020

Our vision for customer experience excellence is alignment to strategic customer segments’ expectations and goals, for seamless (smoothly connected), transparent (no hidden agendas) and frictionless (hassle-free) experience that sustains mutual growth. Track record of customer-centric decision-making.

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132