Wootric CX Blog

FEBRUARY 14, 2019

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Melinda Gonzalez.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

FEBRUARY 20, 2018

With these new skills, agents will be better equipped to handle interactions that require more complex insight and analysis to deliver faster and more effective customer experiences. AI is a crucial part of improving both agent and customer experience. Final Thoughts.

Customer Service 40

Customer Service Contact Center Training Call Center 40

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Software 40

Software Customer Experience Company CRM 40

Bold360

NOVEMBER 21, 2016

Magazine, Entrepreneur Magazine and Businessweek. “In 2016, there are a few lessons to learn…” That great service recovery that focuses on relationship repair can turn an oops into a powerful opportunity to grow customer advocacy. Craft service training that actively incorporates the customer (live).

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40