Vonage

OCTOBER 2, 2017

The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology, their expectations have been raised. It only makes sense for customer service to be personalized too.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

Vonage

AUGUST 30, 2017

The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology, their expectations have been raised. Customers see a brand, not a department.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

Kustomer

NOVEMBER 4, 2020

Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Here’s a closer look at how both technologies can automate business functions and boost CX: Chatbots. More Businesses Will Switch to an Omnichannel Approach. Customer Service Goes Remote.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

InMoment XI

APRIL 3, 2024

The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Lumoa

APRIL 28, 2020

New technology has driven organizations to undergo digital transformations, as a result, we see a shift in consumer behavior. Apps, machine learning, AI and other types of new technology have made it possible for consumers to do almost whatever they want- whenever they want– wherever they want.

Self Service 208

Self Service Customer Journeys Customer Experience Omni-Channel 208

Kustomer

NOVEMBER 4, 2020

Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Here’s a closer look at how both technologies can automate business functions and boost CX: Chatbots. More Businesses Will Switch to an Omnichannel Approach. Customer Service Goes Remote.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52