InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Instead, 71% of consumers expect personalization from the businesses they choose.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

Kayako

JULY 28, 2022

Instead of more choices and channels, companies should optimize a self-service process that: Prioritizes customers’ ability to resolve their problems via self-service. Gives customers confidence they can resolve their issue, so they don’t abandon the attempt too early. Centralize Data in One Place.

Self Service 247

Self Service Customer Service Management Knowledge Base 247

BirdEye

DECEMBER 16, 2022

Feedback from your customers can give you direct insights into where your industry is heading, what customers are looking for, and how you can improve your business practices. 3 important data insights from customer reviews. What was acceptable yesterday by your customers may not be so today.

Multi-Channel 98

Multi-Channel Policies Study Hotels 98

Grade.us

JANUARY 7, 2020

Travel and Hotel. You’ll always want to take the high ground when you respond to your customers. First a negative review from the Four Seasons hotel in Las Vegas : As far as reviews go, this one stings. This means they’ll preserve each of the reviews written by customers, whether they’re good, bad or ugly.

Advertising 51

Advertising How To Hotels Social Media 51