[Infographic] 4 Pillars of CXM Value
Alida
MAY 27, 2021
Customer relationships are more complicated and more important than ever as businesses interact with customers across a wide variety of physical and digital touchpoints.
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Accelerating the Customer Experience post-COVID
Lumoa
AUGUST 23, 2021
Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. You may also want to recreate or update your brand personas.
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10+ Years Later: How Customer Experience Has Shaped The Banking Industry
Qualtrics
FEBRUARY 21, 2020
In the current landscape, it’s easier than ever for customers to open accounts with a number of different businesses, rather than rely on a single bank for all their needs. These new industry dynamics – along with the rising popularity of CX generally – are driving banks to invest in developing strong, long-term customer relationships.
Top 20 Books Every Customer Experience Professional Needs to Read Now
Chattermill
MAY 12, 2019
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli. The Ritz-Carlton Hotel has long been known for its five-star hospitality and deep understanding of customer experience management.
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