6 Key Takeaways From ‘Managing Friction Between Customer Success and Other Company Departments’ Panel
ChurnZero
FEBRUARY 26, 2021
Hearing feedback firsthand from the customer gives Product teams added context and a better appreciation for the customer’s reality, which can be an eye-opening and perspective-shifting exercise. Take the initiative to align on your product roadmap. It’s a huge [customer] lifecycle,” says Matt. Matt Kearns, Sr.
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