Confirmit

NOVEMBER 16, 2020

And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. In this book, you’ll discover the companies who are leading the way and rapidly turning customer experience into a serious force for business change.

Insurance 52

Insurance Case Study Touchpoint eBook 52

Michel Falcon Experience

SEPTEMBER 17, 2014

This post was inspired by an email I received from one of my email subscribers who asked, “How do I get my CEO to focus more on the customer?’ CEO’s either have customer centricity in their DNA or they don’t. My newsletter subscriber continued by asking, “How can I tell if my CEO is customer-centric?”

Customer Focused 167

Customer Focused Customer Centricity ROI Case Study 167

Michel Falcon Experience

JULY 9, 2015

For a sales-centric organizations, perhaps it’s revenue targets. But what is it for customer-centric organizations? These are the companies that fight tooth and nail for customer loyalty. So what is the one goal that customer-centric organizations pursue to achieve success?

Loyalty 60

Loyalty eBook Customer Retention Effort Score 60

Michel Falcon Experience

AUGUST 22, 2014

Think about what empowers the best customer service employees. The most customer centric employees are begging for you to call their manager and tell them they delivered an amazing experience. However, what I really wanted was to be recognized externally by customers.

Customer Service 117

Customer Service eBook Exceptional Customer Service Tips 117

ChurnZero

DECEMBER 20, 2019

As a result, companies are investing more time and money in training their C S teams to have more customer-centric conversations. . Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. The post 29 Customer Service Training and Coaching Tips appeared first on StellaService.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. The post 29 Customer Service Training and Coaching Tips appeared first on StellaService.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40