Customer Centricity Customer Voice Innovation Net Promoter Score 
Second to None
FEBRUARY 1, 2019
Since its introduction by Fred Reichheld, Net Promoter Score (NPS) has initiated a discussion of its effectiveness in overall growth. NPS is a metric that is used to measure customer loyalty and satisfaction. Net Promoter Score is not merely a floating number. 1,2 [link].
CloudCherry
JANUARY 21, 2020
The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? Level 3: State of The Art.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
DECEMBER 14, 2017
Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).
ClearAction
DECEMBER 14, 2017
Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).
Second to None
MAY 31, 2018
In fact, recognition is the top aspect that employees say will inspire them to produce above-average work, beating out higher pay, a promotion, and increased autonomy.[1] Consider the Net Promoter Score approach to customer feedback as a mirror to what your organization should attempt to accomplish for its culture.
Second to None
FEBRUARY 20, 2018
While an advertising campaign may seem successful, it is important to monitor the online reaction to your products to truly understand the impact they may be having on customers. We measured satisfaction rates, net promoter scores and likelihood to return to the brand, among other factors.
SurveySparrow
MARCH 21, 2022
They have become instrumental in directing your business towards success, directly from the people who matter to you- your customers. Voice of Customer Survey Vs. Voice of Customer Program. We can all agree that a crucial step in powering up your customer experience is making your customers happy.
Expert insights. Personalized for you.
82 
Let's personalize your content