ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. Interestingly, like the list above, the answer to customer experience excellence in 2021 is to revisit the basics: they’re long overdue!

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

Lumoa

JANUARY 19, 2023

Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. How many different ideal customers (personas) we have? What motivates them to buy?

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

ChurnZero

APRIL 5, 2019

Here are just a few of our favorite tips that we wanted to share with the larger Customer Success community. Keep reading to get expert tips and advice on the following topics: Customer Success Performance Management (Goals and KPIs). Hiring and Scaling a Customer Success Team. Tips brought to you by:?

Tips 40

Tips Customer Success Customer Centricity Leadership 40

ChurnZero

MARCH 29, 2019

Some tips for survey construction: Make surveys clear and concise. How Customer Success Can Catalyze Customer-Centric Change. Customer-centricity is a term that gets bounced around, but what does this really mean and how can customer success teams contribute to their organization’s CX evolution?

B2B 73

B2B Survey Net Promoter Score Effort Score 73

ChurnZero

APRIL 12, 2019

Customer-centricity is a term that gets bounced around a lot, but what does it really mean? And even more, what can Customer Success teams do to contribute to their organization’s Customer Experience (CX) evolution? During this webcast we also learned: The key aspects of customer-centric business practices (e.g.

Customer Centricity 14

Customer Centricity Customer Success Net Promoter Score Self Service 14

SurveySensum

MARCH 4, 2021

In the fifth episode ‘Chapter 5: Impact of CX on Business metrics’ of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience is joined by one of the most prominent CX thought leaders – Debbie Akwara. .

Metrics 52

Metrics ROI Measurement Voice of Customer 52

ClearAction

FEBRUARY 27, 2015

DO THIS: Plan from the beginning to involve everyone in understanding and managing their ripple effect on customer experience. Comments are Customer Experience Gold. Customer Experience Text Mining for Gold Nuggets. Inspire Voice of the Customer Actions: 12 Ideas.

Customer Journeys 48

Customer Journeys ROI Policies Customers 48