AI and Customer Care: The Future is Here
BlueOcean
JANUARY 9, 2018
What Does AI Customer Service Look Like? Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. With integration between live chat, video chat, SMS, web forums, email, social, self-serve apps, and, of course, voice, the omni-channel experience must be seamless.
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