Thematic

DECEMBER 9, 2019

The one resource that all companies (both tech and non-tech) already have is customer feedback. Turns out customer feedback can really propel digital transformation, and it’s easy to get started! After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport.

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Second to None

MARCH 30, 2018

When I arrived at my hotel room, I was speechless. Just as important, they’re also unifying previously disparate teams across marketing, advertising, research, commerce and customer care so that the whole organization has the same view of the customer. I did so immediately. Final thoughts.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

CSM Magazine

AUGUST 22, 2019

“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Qualtrics

NOVEMBER 6, 2019

From breaking down silos, making the business case for CX and (sometimes) even ignoring what the data was telling him, find out how Mastercard’s breakthrough customer experience came to be. You’re on vacation, it’s time to check out from your hotel and you realize you’ve lost your credit card. You call Mastercard of course.

Voice of Customer 33

Voice of Customer Touchpoint Hotels Customer Experience 33

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Mike Wittenstein.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Mike Wittenstein.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132