Interactions

AUGUST 29, 2022

Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .

Virtual Agent 62

Virtual Agent Self Service eBook Report 62

Interactions

JUNE 25, 2020

Without automation and self-service, every customer requires an agent’s help to resolve their query. In the last few weeks we’ve already seen brands reallocating sales and other staff to handle customer queries to strengthen the contact centers. Virtual Agents can help. Bridging the gap.

Self Service 71

Self Service Virtual Agent Customer Journeys Contact Center 71

Interactions

MAY 14, 2020

Of the respondents, 45% said they would prefer to have their inquiries handled by AI if it would be faster, and 21% indicated that they are now more comfortable having a full conversation with an AI agent. So, be transparent and let your customers know who they are dealing with up front. . Contact Center Challenges.

Consumers 71

Consumers Self Service Contact Center Virtual Agent 71

Interactions

MAY 28, 2020

Customers are more accepting of home deliveries than shopping in stores. And, they are more willing to use self-service technologies to communicate with brands. Use this opportunity to assess your customer service organization – how can you optimize your workforce? Are you ready for AI or Virtual Agents?

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83

Comm100

FEBRUARY 16, 2018

Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers.

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101