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5 Top Customer Service Articles for the Week of September 4, 2017

ShepHyken

Technology NPS Benchmarks by CustomerGauge. CustomerGauge) There are a hundreds of technology innovations clamouring for customer’s attention, yet only a few are dominating customers’ loyalty. My Comment: The CustomerGauge people continue to put out amazing content related to NPS (Net Promoter Score).

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5 Top Customer Service Articles For the Week of April 9, 2018

ShepHyken

My Comment: We close out this week’s “Top Five” list not with an article, but a comprehensive guide to understanding Net Promoter Score (NPS). I’m a huge fan of NPS as it is one of the easiest and direct ways to get customer feedback.

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5 Top Customer Service Articles For the Week of August 29, 2016

ShepHyken

My Comment: Customers want an easy and frictionless experience, especially when they have to connect with a company’s call or support center. In this short article, Mike Cannova, the director of Advance Customer Care for ShoreTel, shares five important strategies and processes to create a better customer experience.

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5 Top Customer Service Articles For the Week of November 21, 2016

ShepHyken

I’m surprised at how many companies have not yet embraced social media for marketing and customer care. Read this report to get a better understanding of the importance of using social media as a way to connect with your customers. The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge.

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5 Top Customer Service Articles For the Week of January 15, 2018

ShepHyken

.” Our friends at Customer Guru, the NPS experts, wrote a short article about how to increase response rates to your surveys. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Great info!

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5 Top Customer Service Articles For the Week of July 17, 2017

ShepHyken

How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great. However, because customers are more informed than ever, they expect more.

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5 Top Customer Service Articles of the Week 9-6-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.