ShepHyken

SEPTEMBER 4, 2017

Technology NPS Benchmarks by CustomerGauge. CustomerGauge) There are a hundreds of technology innovations clamouring for customer’s attention, yet only a few are dominating customers’ loyalty. My Comment: The CustomerGauge people continue to put out amazing content related to NPS (Net Promoter Score).

Customer Service 64

Customer Service Net Promoter Score Self Service NPS 64

ShepHyken

NOVEMBER 21, 2016

I’m surprised at how many companies have not yet embraced social media for marketing and customer care. Read this report to get a better understanding of the importance of using social media as a way to connect with your customers. The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

ShepHyken

JULY 17, 2017

How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great. However, because customers are more informed than ever, they expect more.

Customer Service 30

Customer Service Net Promoter Score Chatbots Effort Score 30

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

ShepHyken

MAY 2, 2022

Customer experience expert, Dan Gingiss, has done an excellent job of summarizing some of Jesse’s philosophy about how customer service and experience can deliver amazing results! Break the Nps Plateau: Create a Culture of Customer Experience by Chris Albertson, Andrew Robertson, and Anson Vuong.

Customer Service 70

Customer Service Social Media NPS Customer Experience Management 70

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. She is the Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

APRIL 9, 2018

My Comment: We close out this week’s “Top Five” list not with an article, but a comprehensive guide to understanding Net Promoter Score (NPS). I’m a huge fan of NPS as it is one of the easiest and direct ways to get customer feedback.

Net Promoter Score 89

Net Promoter Score Loyalty Programs Customer Service Chatbots 89