Strativity

SEPTEMBER 2, 2015

It’s presence, or lack thereof, can ultimately strengthen, or weaken, customer relationships. Our latest CX Pulse study on Voice of Customer has shown that, for the majority of customers who provide companies with their feedback via surveys, there is little to no attempt for follow-up with customers based on the feedback they provide.

Voice of Customer 40

Voice of Customer Infographics Customer Centricity Study 40

Strativity

SEPTEMBER 2, 2015

It’s presence, or lack thereof, can ultimately strengthen, or weaken, customer relationships. Our latest CX Pulse study on Voice of Customer has shown that, for the majority of customers who provide companies with their feedback via surveys, there is little to no attempt for follow-up with customers based on the feedback they provide.

Voice of Customer 40

Voice of Customer Infographics Customer Centricity Study 40

Thematic

JUNE 13, 2023

More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. Or they might discover that they need to improve their customer service.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

InMoment XI

NOVEMBER 2, 2021

Customer Acquisition Customer Retention Cross-sell & Upsell Cost Reduction. #1: 1: Customer Acquisition. A well-built voice of customer (VoC) program enables organizations to anticipate what new customers are seeking in a brand and thus be ahead of the curve. You can access it here!

ROI 260

ROI Customer Retention Infographics eBook 260

OpinionLab

AUGUST 29, 2017

The infographic below highlights some more specifics around this point. This group will inevitably make up an increasingly greater proportion of your customer base as time moves on so this is an extremely important point. Learning 1: Human interaction remains super important as part of broader omnichannel CX “package”.

Omni-Channel 166

Omni-Channel Consumers How To Touchpoint 166

Alida

DECEMBER 7, 2018

View Infographic. Yet, most companies are still failing to meet customer expectations and become more customer-centric. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. The retail industry is only set to become more competitive.

Customer Centricity 201

Customer Centricity Retail Infographics Multi-Channel 201

SurveySparrow

JULY 31, 2023

Have you ever wondered what your customers truly think about your brand? The answer lies in the realm of voice of customer analytics. By harnessing the power of data and customer feedback, organizations can gain profound insights to create exceptional experiences and drive business growth.

Analytics 52

Analytics Social Media CEM Effort Score 52