Storyminers

MAY 21, 2020

Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. As a result, they are not going deep enough into insights analysis and cultural change. That’s the view of managing principal of Storyminers and experience design expert, Mike Wittenstein.

Culture 147

Culture Voice of Customer Fashion Strategy 147

Storyminers

JULY 29, 2018

Too many organisations are “doing” before “designing” when it comes to digital and customer transformation, and not going deep enough into insights analysis and cultural change. Interview: Why marketing should be the orchestrator of customer experience design. Thanks to Nadia Cameron for a great interview!

Culture 113

Culture Voice of Customer Fashion Customer Experience Design 113

Storyminers

JULY 29, 2018

Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. As a result, they are not going deep enough into insights analysis and cultural change. That’s the view of managing principal of Storyminers and experience design expert, Mike Wittenstein.

Culture 100

Culture Voice of Customer Fashion Strategy 100

CSM Magazine

SEPTEMBER 13, 2021

Ventrica is one of Europe’s leading customer service outsourcing partners and plans to create in the region of 300 new jobs in the Montego Bay area in 2021/2022. Ventrica is well-known for its eCommerce expertise particularly within fashion retail. It is also a highly experienced BPO destination already servicing global brands.

Transportation 52

Transportation Fashion Ecommerce Hospitality 52

Qualtrics

OCTOBER 10, 2019

In-store experiences can leverage sensory factors like hearing, smell and texture to engage the customer and use face-to-face connections with staff members to cement relationships on a human level. What goes into a great in-store experience? Customer experience design is made up of many things.

Retail 34

Retail Travel Multi-Channel Fashion 34

Bold360

NOVEMBER 21, 2016

“While a customer-centric culture is the new standard, according to Gallup…” 71% of B2B customers are not engaged across all industries and are at risk of being replaced; not because of products and services, but rather failing their customers. Randy Hernandez. jet_capital. Qiaoli Wang. nickwebbcom.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40