Culture Customer Care Lifetime Customer Loyalty 
BlueOcean
OCTOBER 6, 2020
Is There Still Cultural Alignment? Cultures evolve, that much is clear. As these cornerstones of a business transform themselves, the company’s culture may follow suit. Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers?
BlueOcean
MAY 16, 2017
These metrics are important, but the other side of the ledger is the customer experience – and lifetime customer value. Myth #2: You Sacrifice Your Culture When You Outsource. It does, however, take a very strategic partner to align their solution with your needs, brand, and culture. Respectfully, we disagree.
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SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
BlueOcean
OCTOBER 4, 2021
And it’s one that undeniably impacts our perception of the customer experience. Exploring Customer Care in the Subscription Economy. For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience.
BlueOcean
OCTOBER 4, 2021
And it’s one that undeniably impacts our perception of the customer experience. Exploring Customer Care in the Subscription Economy. For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience.
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