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Why SaaS Leaders Should Outsource Their Customer Success Program

BlueOcean

Ideally, they will draw from the well of a robust knowledge base to ensure those customers are leveraging your product to its full potential, setting the stage for optimal lifetime customer value. Sidenote on trust: Your early adopter customers are the very reason your SaaS company is growing out of startup phase.

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Delivering Customer Experiences that deliver Value

CloudCherry

Merely investing in a Customer Experience Management tool doesn’t suffice. When you’re investing in CX, it’s because you want to improve customer loyalty, retention, and ultimately be successful as a brand in the long run. Why is this important? Not a lot of companies are doing that.

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Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

BlueOcean

Is There Still Cultural Alignment? Cultures evolve, that much is clear. As these cornerstones of a business transform themselves, the company’s culture may follow suit. Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers?

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Delivering Customer Experiences that delivers Value

CloudCherry

Merely investing in a Customer Experience Management tool doesn’t suffice. When you’re investing in CX, it’s because you want to improve customer loyalty, retention, and ultimately be successful as a brand in the long run. Why is this important? Not a lot of companies are doing that.

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Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

ShepHyken

The answer is to simply provide outstanding customer service. As a matter of fact, 97 percent of consumers say customer service is a big factor when it comes to brand loyalty. But when most companies think about customer service, they think that it just comes down to responding to customer complaints. Conclusion.

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To drive meaningful customer experience improvements, start with your why

Alida

Tune into the C-suite, and you’ll hear different beliefs and drivers for being customer-centric: It’s about our moral obligation to treat customers as we want to be treated. It’s about loyalty economics: we can reduce churn and improve lifetime customer value. Start with your why.

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5 Top Customer Service Articles For the Week of December 26, 2016

ShepHyken

Management doesn’t even realize or acknowledge that internal customers exist. My Comment: The internal customer is just as important (if not even more so) as an outside customer. This article looks at the internal customer and the process behind delivering better internal service.