Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 154

Leadership CEM Sports Hotels 154

C Space

JULY 27, 2020

The pandemic-delayed Major League Baseball opener was the sport’s most-watched regular-season game on any network in nine years. We’re going to figure out what works and what doesn’t,” said Craig Barry , EVP and Chief Content Officer for Turner Sports , which operates NBA TV. The most important thing is what happens on the court.

Brands 52

Brands Transportation Fashion Sports 52

Qualtrics

NOVEMBER 20, 2020

One training course helps employees understand the virus and spot the signs, so they can remove themselves and respond appropriately, thereby reducing the spread of the virus to other colleagues and customers. Another course deals with customer-to-customer fights and what to do if someone refuses to wear a mask.

Retail 26

Retail Omni-Channel Brands Video 26

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 68

Leadership Sports Hotels Social Media 68

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 60

Leadership Sports Hotels Social Media 60

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

Social Media 45

Social Media Conference NPS Customer Success 45