Brad Cleveland Blog

DECEMBER 22, 2015

The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

Mobile Customer Service 26

Mobile Customer Service Telecommunications Customer Service Course 26

Brad Cleveland Blog

DECEMBER 22, 2015

The Edge of Service™ Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

Mobile Customer Service 20

Mobile Customer Service Telecommunications Customer Service Course 20

Brad Cleveland Blog

DECEMBER 22, 2015

The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

Mobile Customer Service 20

Mobile Customer Service Telecommunications Customer Service Course 20

Calabrio

JANUARY 19, 2017

For example, brands can employ speech, text and desktop analytics to monitor customer service activities, and use the insights gathered to better train and coach employees. Additionally, analytics allow managers to give more comprehensive feedback so employees are either validated or can course correct quickly.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

Customers That Stick

NOVEMBER 10, 2014

More and more customers are expecting answers in real-time, and an increasing number of customers are becoming less tolerant of not being able to be serviced because of once quaint notions like “evenings” and “weekends.” Twenty four tips to make it easier for them.

Omni-Channel 147

Omni-Channel Tips Mobile Customer Service Trends 147

Natalie Petouhof

FEBRUARY 2, 2016

Helpshift’s customer support platform for mobile shares proprietary data reveals the importance and impact of in-app support for the mobile industry. billion devices, monitoring user behavior over the course of a six-month time period. To date, Helpshift has raised $13.2

Self Service 40

Self Service Mobile Customer Service CRM Customer Relationship Management 40

Brad Cleveland Blog

APRIL 17, 2014

Mobile is often referred to as a “channel” in contact center circles… but it’s, of course, much more. Consider the sheer breadth of the mobile services many of us use daily: travel, banking, navigation, shopping, productivity, news, social, service and support, videos and photos, and communication, …

Strategy 20

Strategy Contact Center Travel Banking 20