Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. I don’t need to talk about the local sports team, if they’re doing well. The socializer personality type does not want an expeditious customer experience.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

BirdEye

JUNE 21, 2023

What started as just another producer of luxury sports cars has become the most dominant supplier of electric vehicles in the world. Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Instead, they hold property owners accountable for improving the guest experience.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

NetBase

FEBRUARY 27, 2019

For example, agency The Marketing Arm’s diverse capabilities – from sports and experiential marketing to talent buying – requires them to gather insights quickly to understand which way the wind is blowing for their various clients. Of course, this isn’t just about verifying what you already know or suspect.

Travel 45

Travel Hotels Analytics Sports 45

Qualtrics

JULY 2, 2019

In the past, before changing to a sales career (outside of Qualtrics), I was actually an analyst for guest experience at the Hilton Headquarters, working with a Qualtrics competitor. Playing sports has always been part of my life in general, be it being part of a handball team or enjoying all that the Munich mountains have to offer.

Sports 34

Sports Guest Experience Culture Travel 34