SurveySensum

FEBRUARY 22, 2024

Your employee experience strategy is like the cool GPS guiding everyone through the streets of job satisfaction and good vibes. Employee experience strategies function as a detailed roadmap that organizations employ to enhance the overall perception and satisfaction of their workforce. First impressions matter, right?

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

Comm100

SEPTEMBER 22, 2016

This book is a crash course for leaders looking to enhance their company’s overall customer experience. Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. Chief Customer Officer 2.0: Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Also, he is running the planning course of Emotive CX for Customer Interaction. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132