ShepHyken

JANUARY 29, 2021

Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.

Contact Center 92

Contact Center Call Center Knowledge Base System 92

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Proactively reach out to loyal customers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Storyminers

JULY 6, 2020

Over 140,000 people have taken one of his video-based training courses on LinkedIn Learning , including Leading a Customer-Centric Culture, Customer Service Foundations, and Working with Upset Customers. She is also a published author on customer service trends and best practices. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Over 140,000 people have taken one of his video-based training courses on LinkedIn Learning , including Leading a Customer-Centric Culture, Customer Service Foundations, and Working with Upset Customers. She is also a published author on customer service trends and best practices. Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

AUGUST 25, 2023

When it comes down to nailing your customer service strategy, striking the right tone is essential to build the foundations of long-term success. Align to the Brand’s Mission, Values, and Voice Identity First up, it’s crucial to align your customer service tone with the overall mission and values of the brand.

Customer Service 52

Customer Service Social Media Chatbots Course 52

Michel Falcon Experience

OCTOBER 21, 2019

To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

ProProfs Chat

MAY 1, 2020

Watch & Learn: How to Create an Online Training Course. In short, it is essential for your business to create a customer service training program to improve customer experience and loyalty. And while you create one or update an existing one, make sure you take customer feedback into account. Expert lectures.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85