Guest Post: 5 Contact Center Best Practices That Make Clients Happier
ShepHyken
JANUARY 29, 2021
Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.
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15 Customer Retention Strategies for Long-Term Customer Loyalty
Comm100
OCTOBER 8, 2016
To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Special Reports. White Papers. Newsletters.
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Customer Experience Influencers You Must Follow – Part 2
Customer Guru
AUGUST 21, 2018
He is a leading contributor to Tourism, Hospitality and Service Industries alike. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney. Joseph Michelli Follow @josephmichelli.
Mastering the Tone-Of-Voice in Customer Service: A Complete Guide
CSM Magazine
AUGUST 25, 2023
When it comes down to nailing your customer service strategy, striking the right tone is essential to build the foundations of long-term success. Align to the Brand’s Mission, Values, and Voice Identity First up, it’s crucial to align your customer service tone with the overall mission and values of the brand.
Top 50 Customer Service Leaders – Best Customer Experience Influencers
Storyminers
JULY 6, 2020
Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Myra Golden is the founder of Myra Golden Seminars, LLC. Kate Leggett. Myra Golden.
Top 50 Customer Service Leaders – Best Customer Experience Influencers
Storyminers
JULY 6, 2020
Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Myra Golden is the founder of Myra Golden Seminars, LLC. Kate Leggett. Myra Golden.
The Effects of Bad Customer Service and Why it’s Costing Your Company MILLIONS!
Michel Falcon Experience
OCTOBER 21, 2019
To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.
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