CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. this impact the customer and his experience?

Customer Experience 80

Customer Experience Customer Experience Professionals ROI Metrics 80

CX Journey

JANUARY 27, 2015

We often hear customer experience professionals talk about the fact that there''s a great emphasis to - and a greater return if we - focus our efforts on the customer experience for B2C companies. Of course, customers are only half of the equation. Companies are the other half. How do companies win?

B2C 80

B2C B2B Voice of Customer Innovation 80

ClearAction

OCTOBER 1, 2018

You’d want to have playbooks that show all players how to navigate to a second down, third down, and of course field goals. Deploy the basics within the course of a year to activate flowing CXM. Each of these starting points emphasizes customer-facing roles, reacting to and seeking to shape customers’ actions.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. But it’s the addition of the fourth voice that is the final point I’ll make.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

Russel Lolacher

OCTOBER 10, 2022

Let’s call this customer experience Professionals Association. And she’s been a been a bunch of top this and top that list for customer experience leadership. And of course, in my 20s, I do it did it differently than I do now age and wisdom. Wow, another acronym. Hello to you, Stacy.

Trends 52

Trends Net Promoter Score Leadership Employee Experience 52