TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. This realization has seen investments in AI rapidly increasing.

Technology 122

Technology Customer Service Contact Center Gamification 122

NobelBiz

DECEMBER 15, 2020

We will look in-depth at this issue and what strategies can be adopted by contact centers. And here’s what you should know about mental health and stress among call center employees. In the world of contact centers, where performance and numbers are at the forefront. hours of commuting time.

Call Center 52

Call Center Contact Center Return on Investment Transportation 52

GlowTouch

MARCH 1, 2021

As the technology evolves, it raises questions about what makes them so popular, what’s possible, what impact they’ll have, and what precautions are necessary. There are also some foundational breakthroughs with the versatility to evolve into and inspire our most important technological developments for decades to come.

Connections 52

Connections Consumers Entertainment Travel 52

NobelBiz

FEBRUARY 23, 2023

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What does the future hold for such technology? Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What does the future hold for such technology? Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. And you can only do that with the right technology. As MIT say it provides a “common language for going forward in product development”.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101