Contact Center First Call Resolution Innovation Telecommunications 
NobelBiz
FEBRUARY 27, 2024
It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. This increases the likelihood of first-call resolution.
NobelBiz
APRIL 5, 2022
These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. However, managing a contact center doesn’t come without its challenges and risks.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
DECEMBER 14, 2023
Zenarate, the leader in AI Simulation Training for customer-facing agents, has announced the expansion of its AI Coach platform with the launch of Call Analyzer. For the first time, contact center leaders can seamlessly connect new agent training with live agent assessment and ongoing coaching on one comprehensive platform.
CSM Magazine
OCTOBER 18, 2023
With new language support and agent intelligence, Zenarate continues to innovate breakthrough capabilities to allow globally distributed teams to train in their native languages and improve agent proficiency and performance. The company’s AI Coach platform now supports 79 languages, the most options in the industry.
NobelBiz
AUGUST 22, 2023
Tailored exclusively for contact centers, the VOIP solution from NobelBiz ensures the lowest cost-per-minute, seamlessly directing calls through optimal routes. The NobelBiz Voice Carrier Network is purpose-built to accommodate high-volume calls essential for contact centers.
TechSee
DECEMBER 4, 2018
Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Vodafone Group plc is a multinational telecommunications conglomerate committed to customer service excellence. M annually. along with AR and AI capabilities.
CSM Magazine
NOVEMBER 2, 2023
About Zenarate Zenarate is a leader in AI Simulation Training focused on developing top-performing contact center agents who consistently deliver a superior customer experience. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.
Expert insights. Personalized for you.
104 
Let's personalize your content